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  • The Art of Appreciative Inquiry 9/22/2003 The process of "appreciative inquiry" gives your company a boost by leveraging what you already do well. Read how the 4-D technique—discover, dream, design, and destiny—is working everywhere from a casino to a coffee roaster. by Theodore Kinni In the late 1990s, Waterbury, VT-based Green Mountain Coffee Roasters (GMCR) was expanding into a major enterprise—tripling its sales force and doubling its plant size. It was an exciting time of growth for the now $100 millio [...]
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