Customer Support

Receive professional support that ensures successful evaluation and use of our products.

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Comprehensive Support Solutions

Our support services provide a variety of support solutions that lower costs associated with technology evaluation, implementation, and rollout.

We ensure that customers have successful experiences with our products by attending to challenges associated with installation, configuration, optimization, all the way to best practices for long-term success.

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Support Services

Benefits

Discover the advantages of our comprehensive support services.

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Get going faster with our Data Access, Integration, and Management Technology
Use our support team and and technical specialists to rapidly acquire and increase product knowledge and proficiency.
Automate management of your environment
Learn how to monitor your environment and case escalation using automated methods. Our staff will help you acquire critical skills while explosing you to tools for keeping your environment running optimally.
Focus on what matters without distraction
Focus on your business while we focus on your infrastructure. You don't have time to expend on product optimization and administration.
Manage and minimize risks
Operate securely, and avoid expensive downtime. Our support services can help you exploit modern security standards and innovations. We can also help you plan to ensure you can meet the demands of your customers with configuration and operational guidance that optimizes product exploitation.
Leverage highly-trained engineers and a comunity of subject-matter experts
At OpenLink, we hire first class support professional that are well versed in data access, integration, and management technologies. We also have a growing network of subject-matter experts that augment the services provided by our front-line support team, as and when needed.
Support staff empowered to help you accelerate productivity
At OpenLink, Support Staff accelerate time to resolution by acting as your direct conduit to our vast technical resources. Case escalations and management are part of a powerful Knowledge Graph that intelligent matches support cases to relevant expertise.

Support Plans

Choose the support plan that best fits your organization's needs.

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http://data.openlinksw.com/oplweb/support_packages#Bronze
Bronze
Bronze Support is recommended for individual developers needing technical support during business hours (9-5PM).
http://data.openlinksw.com/oplweb/support_packages#Silver
Silver
Silver Support is recommended for project teams that require technical support services during business hours
http://data.openlinksw.com/oplweb/support_packages#Gold
Gold
Gold Support is recommended for projects and departments that require support, in addition to custom development and consulting services

Resources

Access documentation, community forums, and expert insights.

Documentation

Community

Blogs

Need Help?

Our support team is ready to assist you. Open a support case or contact us to learn more about our support plans.

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